Privacy Policy

1. Data we collect

• Enquiry data: name, email address, company, target volume and the project description you submit through our contact form or by email.
• Engagement data: contract details, billing contacts, invoicing records and correspondence generated during a project.
• Technical data: IP address, device type, browser and pages visited, collected for security and aggregate traffic measurement.

We do not knowingly collect special-category data and ask that you do not include it in project briefs.

2. Why we process it

• To respond to enquiries and prepare proposals (pre-contractual steps at your request)
• To deliver design and engineering services under a contract with you
• To meet accounting, tax and statutory record-keeping obligations
• To secure and improve this website, on the basis of our legitimate interest in operating it safely

The legal bases available to us and their exact designations depend on the law of [Jurisdiction].

3. Sharing and processors

We share personal data only with service providers acting on our instructions: hosting and email providers, accounting software, and — where a project requires it — manufacturing partners and testing laboratories named to you in advance. We do not sell personal data and do not use it for advertising profiling.

4. International transfers

Some processors operate outside [Jurisdiction]. Where data leaves that territory we rely on the transfer mechanism recognised there, such as standard contractual clauses or an adequacy decision, and we can provide a copy on request.

5. Retention

Enquiries that do not become projects are deleted after 24 months. Project records are kept for the duration of the engagement plus the statutory limitation and tax retention period applicable in [Jurisdiction]. Design files are retained for as long as we are contractually required to hold them for you.

6. Your rights

Subject to the law of [Jurisdiction], you may request access to your data, correction, erasure, restriction, portability, or object to processing based on legitimate interests. Write to info@emberos.store; we respond within 30 days. You may also lodge a complaint with the supervisory authority in [Jurisdiction].

7. Cookies

We use strictly necessary cookies to serve the site and, where you consent, aggregate analytics cookies. You can clear or block cookies in your browser; strictly necessary cookies cannot be disabled without affecting site function.

8. Security

Access to client data is limited to staff who need it, workstations are encrypted, and CAD repositories require multi-factor authentication. No system is perfectly secure; we notify affected parties and regulators of qualifying breaches as required in [Jurisdiction].

9. Changes

We update this policy when our practices change and revise the date above. Material changes are communicated to active clients by email.